Casino Basics Game Guide

How Can I Contact Customer Service


The best online casinos in the industry offer excellent 24/7 customer support. They employ teams of highly qualified and well-trained customer care representatives who are willing to answer player queries at any time of the day or night.

Not all online casinos offer 24/7 support and many have specific timings, but most of them respond promptly. Many online casinos also have Twitter and Facebook accounts and players can interact with the casino staff at these social networking sites. Some casinos allow players to contact them via Skype and Whatsapp.

Contact Customer Care

Players can use the following methods to contact customer care:

  • Telephone – Players should visit the contact us page of the online casino to get the telephone numbers.
  • Email – Some casinos provide email addresses, but some offer online contact forms.
  • Live chat – Some casinos do not offer 24/7 live chat, while some do. If a customer care representative is not available at the live chat window, players can send an email or call the casino.
  • Snail mail – Players can also use the old fashioned method of writing a letter to the online casino operator.
  • Whatsapp and Skype – Players can also contact a customer care representative through Whatsapp and Skype.
  • Facebook and Twitter – Players can also interact with the casino staff through the casino’s Facebook and Twitter accounts.

Frequently Asked Questions (FAQ)

Before contacting customer care, players are requested to check out its Frequently Asked Questions (FAQ) section. Most online casinos offer comprehensive FAQs, which provide answers to almost all beginner queries. Players have to first check the FAQs to find answers to their questions. If the FAQ does not contain answers to their questions, they can contact a customer care representative for support.

Some casinos also include search bars at the top of the FAQ page to make it easy for customers to locate the answer they are looking for.

Tips to Test Customer Service

Before signing up at an online casino, players can test its customer support system.

Here are some ways to do this:

✓  Check if customer care is available 24/7 or at fixed hours.

✓  Call the telephone number to check if there is a prompt response.

✓  Launch the live chat window and talk to the customer care representative to test if they are really courteous and helpful.

✓  Send an email to check if the response is really as quick as the online casino claims.

Best Customer Care

The best online casinos give top priority to customer care. Not only do they offer 24/7 customer support, they also give top priority to responsible gambling and prevention of underage gambling. The best online casinos implement the latest security technology to protect player details. They also adopt the best privacy policies, which prevent them from sharing player details with third-party companies.

Players will never face any problems, and even if they do, they can always contact customer care.  

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